Privacy Policy

Last Updated: April 14, 2026

At HomeHNI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

  • Name and Contact Details: Full name, email address, phone number
  • Demographic Information: Age, gender, occupation, income bracket
  • Identity Verification: PAN card, Aadhaar (only when required for transactions)
  • Communication Preferences: Marketing preferences, notification settings

Property-Related Information

  • Property Preferences: Budget range, preferred locations, property type
  • Search History: Properties viewed, saved searches, comparison history
  • Transaction Data: Inquiries made, appointments scheduled, feedback provided
  • Financial Information: Loan requirements, investment capacity (for investment insights)

Automatically Collected Information

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, time spent, click patterns, search queries
  • Location Data: Approximate location based on IP, precise location (with permission)
  • Cookies Data: Session cookies, preference cookies, security cookies

2. How We Use Your Information

Property Matching

To provide personalized property recommendations based on your preferences, search history, and behavior patterns.

Market Insights

To generate AI-driven property price indexes, market trends, and investment insights using aggregated, anonymized data.

Service Improvement

To enhance our platform functionality, develop new features, and improve user experience through data analysis.

Communication

To send relevant property alerts, market updates, service notifications, and respond to your inquiries.

Security & Fraud Prevention

To verify user identities, detect and prevent fraudulent activities, and protect our platform.

Analytics & Research

To conduct market research, analyze user behavior, and generate statistical reports for business intelligence.

3. Information Sharing & Disclosure

4. Data Security Measures

Encryption

256-bit SSL encryption for all data transmissions

Secure Storage

AWS/Azure cloud with enterprise-grade security

Access Controls

Role-based access with multi-factor authentication

Regular Audits

Security assessments and penetration testing

Data Backup

Regular backups with disaster recovery plans

AI Monitoring

AI-powered threat detection and prevention

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Data Breach Protocol: In the unlikely event of a data breach, we have established procedures to promptly investigate, contain, and notify affected users and authorities as required by law.

5. Your Rights & Choices

Right to Access

You can request a copy of your personal data that we hold.

Request Data Access

Right to Rectification

You can update or correct inaccurate personal information.

Update Profile

Right to Erasure

You can request deletion of your personal data under certain conditions.

Request Deletion

Right to Restrict

You can request restriction of processing your personal data.

Restrict Processing

Right to Portability

You can receive your data in a structured, commonly used format.

Export My Data

Marketing Preferences

You can opt-out of marketing communications at any time.

Manage Preferences

How to Exercise Your Rights

  1. Submit a request through our Contact Form
  2. Email us at privacy@homehni.in
  3. Use the privacy controls in your account settings

Response Time: We aim to respond to all privacy requests within 30 days.

6. Cookies & Tracking Technologies

7. Third-Party Services

Integrated Services

Google Services

  • Google Analytics: Website traffic analysis
  • Google Maps: Property location services
  • reCAPTCHA: Security and bot prevention

Google Privacy Policy

Communication Tools

  • SendGrid/Twilio: Email and SMS notifications
  • Intercom/LiveChat: Customer support chat

Payment Processors

  • Razorpay/Stripe: Payment gateway services
  • PayU: Alternative payment options

Cloud Services

  • AWS/Google Cloud: Data hosting and storage
  • Cloudflare: CDN and security services

Note: Third-party services have their own privacy policies. We encourage you to review their policies as we are not responsible for their practices.

8. Children's Privacy

Our Services Are Not for Children

HomeHNI does not knowingly collect personal information from children under the age of 18. Our services are intended for adults who are legally capable of entering into property transactions.

If You Believe We Have Collected Children's Data:

  1. Immediately contact us at privacy@homehni.in
  2. We will promptly investigate and delete such information
  3. We will take steps to prevent future collection

9. Policy Updates & Changes

1

Review & Update

We regularly review and update this policy to reflect changes in our practices, services, and legal requirements.

2

Notification

Significant changes will be communicated through email notifications and website announcements.

3

Effective Date

The "Last Updated" date at the top indicates when changes take effect.

4

Continued Use

Continued use of our services after updates constitutes acceptance of the revised policy.

Version History

Version Date Changes
2.0 April 14, 2026 Comprehensive update for GDPR compliance and new services
1.1 January 15, 2023 Added AI data processing disclosures
1.0 June 30, 2022 Initial Privacy Policy

10. Contact Information

Company Address

HomeHNI Technologies Pvt. Ltd.

1234 Tech Park, Sector 62

Noida, Uttar Pradesh 201301

India

Email Address

General Inquiries: info@homehni.in

Privacy Matters: privacy@homehni.in

Data Protection Officer: dpo@homehni.in

Phone Numbers

Customer Support: +91-11-12345678

Privacy Helpline: +91-11-87654321

Business Hours: Mon-Fri, 9 AM - 6 PM IST

Submit a Privacy Request

For privacy-related requests, please use our Contact Form and select "Privacy Request" as the category. This ensures your request is routed to our privacy team promptly.

Response Time

  • General Inquiries: Within 48 hours
  • Data Access Requests: Within 30 days
  • Urgent Matters: Within 24 hours (for critical issues)